Jacob Kam
MTR
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Digitalisation is at the heart of MTR ’ s drive to enhance public transport for the masses , says CEO Dr Jacob Kam . Utilising smart technology facilitates enhanced customer service , improved asset management , and a more efficient and reliable service . MTR ’ s trains already run at an on-time performance of 99.94 %, but customers want better . Through its ongoing digital transformation , MTR aims to enhance the reliability , efficiency and integration of their services , not only in Hong Kong but in its other global cities of operation .
“ We believe that the only way to push beyond the current high performance is through better digital technology ,” says Kam , and utilising this technology in asset management is an important step . “ One aspect is discovering how best to predict failure , so that we can act on that failure before it happens . This predictive maintenance relies on image and data analytics supported by artificial intelligence and helps us to regularly inspect our equipment and detect any problem early and consistently ,” Kam explains .
Jacob Kam
EXECUTIVE PROFILE Dr Jacob Kam joined the Company in 1995 and had held various management positions in Operations , Projects and Mainland China and International Business Divisions . He was appointed as the CEO on 1 April 2019 , and has been a Member of the Board since then . Before the CEO appointment , Dr Kam was the Operations Director between January 2011 and April 2016 and the Managing Director – Operations and Mainland Business from May 2016 . As CEO , Dr Kam is responsible for all performances of the Company and its group companies both in and outside of Hong Kong .
APRIL 2020