“Our on-time performance is already one of the highest in the world — but our customers want even better ”
— Dr Jacob Kam , CEO , MTR thinking macroscopically about society as a whole gives MTR an edge in building customer trust and retaining loyalty across different markets .
Naturally , the various innovations and initiatives are supported by a range of partnerships . MTR works closely with Kone , Rotec , Beijing Traffic Control Technology , Hyundai Rotem , Siemens , OTIS , Thales and Arup to deliver its services efficiently and sustainably by employing pioneering technology .
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MTR has achieved financial and environmental sustainability by integrating rail and property .
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