M + W Group australia
“ This allows M + W to provide a ‘ total facilities solution ’ under one roof , and for efficiency and consistency ,” Kimber explained . “ It promotes ‘ fast track ’ projects ’ success since design and construction are overlapped . We have proven that time and cost can be reduced when compared to a lump sum approach — where typically the design is not fully completed when issued for pricing to contractors .”
This emphasis on openness is a boon to business in more ways than just increasing efficiency . It also allows for increased dialogue between M + W and its customers .
Kimber believes the approach is built on transparency and trust , and that everyone benefits from it .
“ We have delivered numerous projects under this procurement approach and we share in the savings by managing the construction process to agreed timescales , budget , and quality levels ,” he said .
According to Kimber , it ’ s also about giving the customer the right advice at the right time . The more time and resources spent on influencing the final product make for diminished returns all around . For M + W , it ’ s about maximizing its work and giving the customer the best value , all while keeping them fully in the loop .
This is especially important to the Malaysian operation , since this is a service M + W can offer that many others cannot . The company believes that this is in the best interest for the customer , since many are promised the complete package , but often end up getting burned by .
“ There are local contractors who would do anything to win jobs — offer unrealistic promises , agree to schedules that cannot be achieved and submit low bids ,” Kimber said . “ We seek to be open , honest , transparent , and true to our word . At times this doesn ’ t help us when we are competing against ‘ Bob the Builder ’ or clients that are blinded by the cheapest price .”
In Malaysia , an understanding of the correlation between risk and cost is vital . Customers often select the service provider who makes lowest bid without realizing the potential risk . In recent years , there have been many unfortunate
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