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The Operational Efficiencies There was a time when PWSA lagged behind in the race to enter the 21st century . Problems like long call wait times and poorly optimized finances plagued the department which had for so long served as a beacon to the rest of the nation .
That changed in 2012 when the PWSA Board of Directors authorized an agreement with Veolia Water North America — since renamed Veolia Environment — that would allow the private entity to take a degree of control at PWSA while trimming fat from the budget and improving the department . Along
with the agreement , Veolia instated interim Executive Director Jim Good , a Veolia employee , to right the ship .
“ I gave the hallelujah amen sermon ,” Good told the Pittsburgh Post-Gazette in 2013 . “ I told them that we were there to work with the employees as their partners . I provided assurances that there wouldn ’ t be any layoffs and that together we could achieve anything .”
Good ’ s task was a large one : how do you go about systematically changing an organization in business since the 1980s ?
The simplest answer was to cut unnecessary expenses and
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