MULTIPLA , LDA
generators and UPS ’ s and cooling systems ,” comments Nogueira . “ We can do that for them and can assure the security of their equipment and data in our data centre .” MULTIPLA is also alerted to any potential discrepancies within client services , and deploys any procedure which clients have put in place , further supporting its ongoing service delivery .
“ If you don ’ t monitor , you don ’ t control , and if you don ’ t control , you don ’ t manage ,” adds Nogueira . “ That ’ s the kind of service we provide on top of controlling our own infrastructure .”
This increased customer focus echoes that of Schneider Electric ’ s ongoing business strategy . De Almeida explains that the company works to strengthen its existing partnerships as part of its service delivery strategy , which has proved advantageous , especially in areas such as Angola and the partnership with MULTIPLA .
“ It strengthens our relationship , as particularly in Angola , a lot of vendors , multinationals and expats left the country when the market crashed . Instead of doing the same as our competitors , we would rather put all of our investment and resources into servicing the customers that we have in this market .
“ Just word of mouth of what we are doing for these particular customers has driven our business considerably ,” he says .
Internal strengths Both MULTIPLA and Schneider Electric have placed increased emphasis in guaranteeing exceptional service delivery to its customers , which starts from the bottom up . Nogueira explains that internal training has become a vital part of MULTIPLA ’ s core business functions in order to remain competitive against a maturing market within Africa .
“ To get the best people , we have a local resource policy . We are always looking and actually , when we say best people , my question would be - what would be the best for you , and what is the best for us ? That is the first thing .
“ Training is necessary – and with a 24-7 approach , it is something that is rewarding .”
Providing operational training for free , Schneider Electric sends
160 December 2017