KEEPING PEOPLE MOVING THROUGH INNOVATIVE TRANSPORTATION SOLUTIONS
USA , Spain and Germany connected to the cloud . In that regard , 50 people from Microsoft and thyssenkrupp are working on data analytics , Internet of Things and are working on data on the elevators , putting it into a useful format for the technicians .”
Thyssenkrupp is currently utilizing MAX Technology in three main markets - the US , Spain and Germany . The US is currently connecting 600 elevators per day to the cloud . Sesma comments : “ We ’ re going to make sure that when we go to the site , we know what is the most likely route of that issue to be able to fix it . With MAX , the technician will have the knowledge or the relevant parts in order to fix parts of the elevator .”
Thyssenkrupp is also incorporating Microsoft HoloLens technology , which will bring this intelligence to the eyes and ear of the technicians at any site when needed , supporting engineers to visualise and identify any issues . By enabling workers to map their environments and bring different elements into the real world to undertake essential work , the holographic computer has reduced remote support maintenance tasks from two hours to 20 minutes . Engineers are able to visualize in real world , holographic models of the elevator . Using voice recognition , they can resize , rotate or expand elevator subsystems to get a closer look and see which parts are in need of repair .
The HoloLens will also allow engineers to gain vital support from any other Subject Matter expert around the world through the use of Holo-Skype , where engineers can call any of the 24,000 technicians to get online support and visually show them parts which need to be restored , even allowing engineers to order correct parts to the manufacturing centre . Sesma concludes by acknowledging that “ the technicians are the key of our business and the face and ambassador for our customers . With MAX and HoloLens , we will empower our technicians , our engineers and our sales managers in the world of Digitization . Our commitment is to reduce the downtime of elevators by 50 percent .”
HoloLens offers additional possibilities , particularly bringing innovation to several markets . Sesma adds : “ Could you imagine , we could
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