MIDDLE EAST them through training on parts , services , or sales . Today , we have 10 graduates who are undergoing this scheme which will last for two years , after which they will have full time employment with us .”

The company uses a mixture of in-house and outsourced training programs to ensure that its employees comply with both internal and customer expectations . Chishti adds : “ As site conditions vary significantly with temperatures ranging from zero to 52 degrees and humidity of more than 90 percent , our service crew have to pass physical ability tests as well .”

Chishti explains : “ Having experienced buoyant growth over the past years , the industry is currently going through challenging times ; customers and suppliers alike are reducing workforce , and capital expenditure . At Abdul Latif Jameel Machinery , customer satisfaction is our top priority and we

continuously look at innovative ways to meet the changing needs of our customers . We carefully “ listen ” to their requirements and provide them with the best customised solutions .”

Chishti adds : “ While there have been casualties in the industry , we are investing on our talent which will ensure that we continue to have the best talent through these tough times . Specialised talent is not an easy find .”

Abdul Latif Jameel Machinery has also used its supply chain to drive customer satisfaction . By optimising its inventory and logistics procedures using a centralised Enterprise resource planning ( ERP )

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