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“ We ’ ve developed working solutions for each industry according to its needs ; we have a dedicated sales force for each business sector ”, Dieck adds .
Virtual access , real support In 2017 the Parts . CAT . com platform was launched with features that are currently considered as standardsetting , such as responsiveness to every kind of device . The website offers the entire CAT portfolio for replacement part availability 24 / 7 . The CAT IP ( integrated procurement ) programme goes further , interconnecting its e-commerce interface with any client ’ s ERP .
In addition to these new systems , MADISA is also engaging customers through channels like Whatsapp , Facebook Messenger , email and
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