MIDDLE EAST
Operations Schindler ’ s remit covers the manufacture , installation , and servicing of elevators , escalators and moving walks , as well as the added ability to modernise legacy installations . As well as delivering the most high-tech engineering in the industry , the company also specialises in providing building transit solutions in line with the latest safety and reliability standards .
Through a series of offices , distributors , warehouses and affiliates , Schindler Middle East has operations in Kuwait , Iraq , Bahrain , Egypt , Lebanon , Qatar , Saudi Arabia , UAE , Iran , Oman , and Jordan . All told , the region is served by seven main branches and six distributors , as well as training centres in Jeddah and Dubai . In order to ensure that this offering consistently delivers for customers , the company has a strong improvement programme in place , which brings together all aspects of its operations , spearheaded by the company ’ s R & D department .
Matteo Napoli , UAE Managing Director explains : “ We have a culture of continuous improvement - we never stop looking for improvements to our operations , our processes , and our products . Mostly we are delivering input related to the field in order to provide continuous feedback on the process , material , and tools so that these can be improved and we can bring more innovation .
“ Sending information back to our headquarters and every branch in each territory makes us aware of these improvements . We value customer feedback because it pushes us to continuously improve our operations .” Schindler is also in the process of further aligning its distribution channels to more closely meet the needs of its customer base . Not only does a distributor need to make economic sense for the company , it also needs to meet the company ’ s stringent standards , which includes a particular focus on health and safety .
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