USA
and future of the company , a pathway was paved towards a leaner , smarter and more successful business . For Brown , over the last five years , Miller Electric Company has developed a number of key clients across 40 states at any given time . The major clients from five years ago are still a part of the portfolio , but they have been joined by new clients that fully appreciate and buy into the longterm trusting approach to quality .
Clients now use their working relationship with Miller Electric Company as a standard for relationships in their respective industries . This standard is a testament to Miller Electric ’ s quality of delivery , commitment to the core values and appreciation of the client .
“ They use our relationship as a test to see if our model works in new markets , and in turn they take us with them . That in itself is a major win for us ,” he says .
Employee empowerment Miller Electric Company is a company that empowers its employees , approaching their careers with the same long-term approach as it does with their clients . The transparent open book relationship creates a culture of connectivity ; the employees know exactly where they stand and how much they are valued by the leadership .
In the construction industry , finding the right people with the right talent is often recognised as the biggest constraint to growth . As a third-generation company , Miller Electric Company has second and even some third-generation employees on its books .
“ This dedication and loyalty goes both ways creating employees that will go above and beyond for the client ,” Brown says .
The challenge then , is replicating that committment going into the future . This is where partnerships with the International Brotherhood of Electrical Workers ( IBEW ) and the National Electrical Contractors Association ( NECA ) comes in with an apprenticeship programme , the Electrical Training Alliance that looks
www . mecojax . com 139