CONSTRUCTION
and care about the customer . Without that , the company fails .”
This notion of strong customer service and going above and beyond what is expected is a vision shared by Del Rio , who sees employees adapting to something he candidly calls the “ Direct Line way ”.
This way of working is a simple philosophy , ensuring that Direct Line is giving the customers what they want and not what the business thinks the customers need . Direct Line possesses a mentality that accepts responsibility and takes complete ownership of its services to the end user , for better or for worse .
“ As a company , there is no “ it ’ s not us ” mentality . It ’ s about taking ownership of the good and the bad . How can we first and foremost determine a problem and ultimately solve that problem if we possess that distancing mentality from the outset ?” explains Del Rio .
Growing and growing Since its inception in 1997 as a data solutions provider in the Bay Area , Direct Line has experienced significant
Ignacio del Rio
Co Owner at Direct Line
growth which has coincided with a technological boom in the data center space . With a focus on quality , construction management , supply chain management and this growing industry has seen Direct Line capitalise on a need for more efficient data cabling infrastructures . By understanding the complexities that come with this environment , Direct Line has hired and trained its 200 + employees to specialise in mission critical data center projects .
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