AUSTRALIA
“ What we offer our clients is big agency experience and experienced agents with a personalised service ,” reveals O ’ Brien . “ The customer experience is what separates good agents from average ones .
“ We don ’ t have shareholders or senior management levels to answer and report to , so have no agenda and can take our time , ensuring our clients get the best of us .
“ My philosophy is simple : act like every listing is your own property , and everything else will take care of itself . It sounds simple , but the simple things are often the ones which always get overlooked .”
O ’ Brien ’ s philosophy is working ; the businesses is in a huge period of growth , for both revenue and size . And as well as increasing revenue by 50 percent in the last 12 months , he ’ s also growing the team and has hired some key staff , including two directors , Michael Binksin and William Tong .
Between them , they ’ ve run sales teams and offices for all the big four firms and tri-lingual
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