BLT CONSTRUCTION
More than 20 years of building highly detailed spaces for “ Triple A ” clients , BLT ’ s success is based in a fundamental core value ; delivering the finest level of customer service with passion . This is Mark Watts ’, the Owner of BLT , cornerstone to success in building the company from working out of a single van with one employee into the nationwide company that directly employs over 100 staff members today .
Mark , having grown up in the restaurant industry , understood that one ’ s “ moment of truth ” with a client is immediate , determined by the quality of every dish of every single meal served . Translate this approach into any business , and in BLT ’ s case into construction , and the company is bound to set up for success . Mark notes that “ in our industry , many contractors do not properly understand that it ’ s not good enough to just gain a new contract ; you have to want to build the next 10 projects with the same client . Customer retention is critical , and it can only be achieved through 166 May 2018