EUROPE
“ Through technology systems , passengers can access their terminal , get into check in areas and interact with digital platforms to retrieve their tickets and boarding passes . So , the technology we use helps facilitate a greater experience as it creates efficiency in the administrative parts of the journey so that they can enjoy the retail or entertainment parts of the airport .”
As businesses focus their attentions on improving the passenger journey experience , they require an understanding of their behaviours and their demands . In order to glean this information , Köseoğlu notes that airport businesses will explore data capture technology to form a clearer picture of the modern-day passenger and how best to serve them .
This is important as airports , when fully operational , will continue to be driven by business requirements which are ever evolving .
“ The airports will continue to evolve and develop ,” Köseoğlu says . “ They will get bigger and so the requirements and the demands will continue to get bigger . This is the future for any airport but at the end of the day , it will always come back to the client and the passenger .”
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