CONSTRUCTION communicate with the labourers , who speak Hindi , Punjabi , Urdu , Bangladeshi and Nepali . We use a lot of photographs with as little words as possible and everything is displayed around the walls of the offices and factories .” With external staff , a number of technologies are used , such as video calls and WhatsApp to provide information to remote staff .
“ It ’ s about adapting or taking on board the new technologies that are available today ”, comments Mark , “ teaching people to be proactive , and for managers to take responsibility and ownership of information and share it .”
With such diversity and communication techniques , ASSA ABLOY is eager to deliver a safe working environment , maintaining high global standards which many employees might not have previously experienced . Through rigorous policies and increased communication , the company has decreased its injury rate from 20 to 4 in 10 months , below the ASSA ABLOY group average . An impressive feat which Mark is proud to acknowledge . “ My policy is to be open and empower people with information ,”
“ If I look at the vision for the factory , it ’ s about improving efficiency to lower cost , maintaining our continuous improvement journey and speeding up automation by adding robotics ”
– Mark Lutton , Chief Operating Officer , Prometal Industries
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