MIDDLE EAST
“ It is the team of people which brings life into a company ”
system , the company is able to aim for 95 percent first pick across its parts . The company also adheres to Kaizen principles in line with Abdul Latif Jameel ’ s broader continuous improvement structure .
Innovation
Chishti highlights that Komatsu has an installed base of thousands of pieces of equipment in Saudi Arabia and , subsequently , customer support is at the cornerstone of Abdul Latif Jameel Machinery as a business . Chishti and his teams have worked hard to provide innovative solutions for new and returning customers
2013
The year that Abdul Latif Jameel Machinery was founded
alike . Such solutions comprise of on-site modular support units including workshop , parts warehouse , and lube service shops at the customer site .
He adds : “ We don ’ t actually call them customers - we refer to them as guests because guests have the highest degree of respect in the Arab world . We have what we call a ‘ guest delight index ’, and we have a dedicated guest delight department that calls our guests to ask them about their experience with us and areas we can improve on .”
“ Equipment constitutes a large proportion of capital investment
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