DUBAI PARKS AND RESORTS

With the park now open and months of training , scrutinising every detail of operations , the success of the park will ultimately always be defined by the voice of the most important element – the visitors .

Machamer beams at the very mention of feedback , as the park is [ at the time of writing ] already seeing guest satisfaction scores sitting high in the 80 percent range . Achieving such a high rate is no small feat when factoring in the new industry , the new culture of theme parks in Dubai as well as pulling together around 4,000 employees with varying degrees of experience at this level .

“ It ’ s extremely important to have the right technical services team in place to ensure ride operational uptime is as high as possible ,” says Machamer .

The staff represent the physical embodiment of what the park and both Brian and Matthew want to be seen as , and both men cannot speak highly enough of the work that the operations team do to serve the public .

118 May 2017