DIRECT LINE
Mike Janes
VP , Data Center Design
“ It ’ s about understanding what manufacturers are looking at , what they are looking for in a working relationship , and how is that influencing the direction of the industry ,” says Del Rio .
This need to better understand the industry does not start and end with the field operators and technicians ; Del Rio and Friesen and the toplevel management all make great strides in staying ‘ in the know ’.
“ We need to understand the footprints of all the equipment in the industry because if you don ’ t , through seminars and conferences , you immediately lose step of what the key influences and influencers on the industry are ,” says Del Rio . Both Friesen and Del Rio are extremely proud of the customer service and the attention to detail and professionalism that the company provides , but in order to retain the high-level clients and attract new customers to the business they cannot rest on their laurels .
“ We are incredibly fortunate to work with the customers that we have , and every single day we earn that right . We work for it , and we earn it ,” says Friesen .
Fostering partnerships For Direct Line , the key partners are the data center companies and the manufacturers that the company has worked with and established over the years . Key partnerships that the company fosters and partners who are willing to “ drop ship ” for Direct Line .
“ Working together with the shared expertise allows us to meet deadlines
174 May 2017